While we strive to ensure that your order is delivered in a timely manner, there are instances where couriers are unable to deliver due to building access, or incorrect address details being provided at checkout. 

If a delivery attempt is unsuccessful, the courier may attempt to deliver again, but the package may be returned to the sender if they are unable to. This causes delays in receiving your order and if your order is destroyed upon return and needs to be reprinted, will incur additional printing charges.

Couriers can deliver any time between 9:00am – 8:00pm. To reduce any risk that your package is returned to the sender, any delivery addresses used must be available to receive packages within this full window. 

Venues that open later in the day (for example, bars that open at 6pm or later) may not be accessible to the courier. We suggest against using venues like this, and instead recommend that more reliable addresses such as offices, warehouses, or home addresses are used to minimise the risk that your order is returned.

Before submitting your order, to ensure delivery to the correct place, please double check the customer’s address details, including: street, postcode, venue name, and unit/floor if applicable. 

Address details can be entered in the Delivery and Payment section of checkout:

Including accurate contact information for the customer (email and phone number) also means that customers can access tracking links, proof of delivery, and couriers can get in contact with them in the event of a failed delivery. 

These details can be added to the Delivery Contact section of checkout:

If a delivery attempt (and any subsequent attempts that the courier makes) fails, the parcel will be returned to sender. This means that until we are notified that the recipient would like a reshipment, the parcel will remain in the courier’s warehouse and further delays in delivery will occur.

Subsequently, the parcel will need to be reshipped if the customer requests it, which is why we advise the delivery addresses provided be accessible to our couriers regardless of delivery time.

Please note while most of our suppliers can hold returns for up to 5 working days, some of them cannot hold returns as policy. We cannot always guarantee reshipment for this reason. This means that it is best to ensure a valid delivery address and correct contact details are provided, along with delivery to a venue that will be able to accommodate the courier’s delivery window. 

Please contact our friendly support team at support@hyble.tech for any information about a specific returned order.

FAQs

Can I use a bar address?

While it is possible for your order to be delivered to a bar, we recommend double checking the opening times of any venue you’d like an order delivered to. Our couriers can deliver any time between 9:00am – 8:00pm so we highly recommend selecting an address that is able to receive deliveries at any time in this window. This could include an office, warehouse, home address, or other address that is accessible to our couriers.

What if I don’t have contact details for my customer?

If you don’t have the contact details of the customer that your order is for, we recommend entering your own details as the checkout won’t let you proceed without filling in these fields. This means that you can later pass any tracking information or proof of delivery onto the customer.

My order is marked as delivered but the customer can’t find it!

If your order has been marked as delivered but the customer can’t find it, we firstly advise that they check the tracking information provided. From this, they should be able to locate the time of delivery and who signed for it. If the order can still not be located, please check with any staff on duty at the venue around the parcel’s time of delivery just in case it has been misplaced. Plese also ask any neighbouring venues in case they accepted the parcel.

If the parcel is still not found, please contact our Support team at support@hyble.tech who will be able to investigate further.