While we strive to ensure that your order is delivered in a timely manner, there are instances where couriers are unable to deliver. Orders that the courier is unable to deliver are returned to the production team’s warehouse.
When you receive a returns notification from us, you have 5 working days to contact us to request a reshipment – this is specified within your return notification.
After 5 working days, we cannot guarantee that our production team will still have your order, so it’s really important to contact us as soon as possible to ensure we can reship your order. If you don’t contact us within 5 working days and our production team discards your order, you will have to place the order again.
When contacting us, please include:
- The order ID
- The address you’d like this reshipped to
- Contact information of the recipient
After contacting us, Support will request a reshipment and pass on any new tracking details to you via email when the order is reshipped.
Please note we only accept returns from specified markets due to customs regulations. For more information on this, please contact your support team.